01 May 2018
by the Tetra Pak Editorial team
Every year, a projected 600 million people across the globe become sick after consuming contaminated food, according to the World Health Organization. That figure translates into about 1 in every 10 people, spotlighting the unwavering need to ensure food safety for every food and beverage brand.
 
To assist with this critical mission is Tetra Pak’s Quality and Technical Support Group, a team of 107 highly trained professionals located across the Americas who help customers solve and prevent contamination issues in the production line. One of the group’s leaders, Pietro Tarantino, Manager of Aseptic Performance Support, explains that while microbiological organisms remain a food safety and quality threat, his department is on an unrelenting pursuit to protect every product in a Tetra Pak package from these hazardous invaders.
 
250+ Critical Points to Avoid Food Contamination
A breach in food safety or quality can create enormous cost for a company in lost shelf space, market share, and reputation. The quality of a product can be compromised at any one of more than 250 critical points along the production line, from incoming raw material to the way in which the final product is handled and stored in the warehouse. Should a breach be detected, Tarantino’s group enters into the situation.
 
“We ask the customer to send us sample packages and we conduct microbiological analyses,” Tarantino explained. “Based on the microorganisms we find, we can highlight areas of investigation in their production.”
 
At the core of the department’s problem-solving arsenal is one of the world’s largest microorganism database for food and beverage, which was built after 60 years in the industry analyzing thousands of samples around the globe. The database supports the correlation between food spoilage occasions and their root cause, helping Tarantino’s team solve contamination issues quickly and accurately.
 
The Path to Food Safety & Quality
The Quality and Technical Support Group delivers a wide spectrum of service solutions that cover both effective issue resolution when a problem occurs as well as solutions for a proactive approach that minimizes food safety issues and maximizes food product quality. Examples include assessment and training of personnel ensuring they follow best practices on the line, quality audits that spotlight improvement opportunities in the whole plant, and identifying the most effective ways to implement digital solutions for objective and fact-based decision-making. And because the fundamental requirement for promoting food safety and quality is a properly cleaned and maintained operation, the team supports customers to ensure that correct utilities, materials, and consumables are used and best practices followed. When required, our quality experts can also assist the start-up of new productions and provide suggestions for quality control checks.
 
A Proactive Approach to Food Quality and Safety
While companies regularly address safety, food quality is often left out of the spotlight unless a deviation occurs, Tarantino explained. He said this is why Tetra Pak promotes a “true cultural transformation where quality is seen as a vital strategy to improve safety, production, profitability, and sustainability.” This evolution occurs when brands take a proactive approach, leveraging digital solutions to consistently measure performance and focus on continual improvement.
 
After all, as Tarantino explained, when customers realize that being proactive in food quality and safety correlates directly with a long-term return on investment, there is great value for the brand.
 
Learn more about Tetra Pak’s expert services.
 

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